Luzent Studio (“Luzent Studio,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request a quote, contact us, or use our graphic design, website design, funnel design, branding, or other creative services.
By using our website at luzentstudio.com or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you contact us, submit an enquiry, request a quote, or engage Luzent Studio for a project.
This information may include:
- Your name
- Business or company name
- Email address
- Phone number
- Website or social media details
- Project requirements and design preferences
- Budget or project-related information
- Billing and transaction information
- Messages, enquiries, and communications you send to us
- Files, images, logos, brand assets, documents, and other materials you provide for a project
Please do not provide confidential, sensitive, or personal information that is not necessary for us to complete your enquiry or project.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through cookies, analytics technologies, or similar tools. This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time and date of visits
- Referring website or source
- Approximate geographic location
- Website interactions and usage information
We may use this information to understand how visitors use our website, improve website performance, and enhance our services and user experience.
3. How We Use Your Information
We may use the information we collect to:
- Respond to enquiries and quote requests
- Communicate with you regarding your project
- Prepare proposals, quotations, invoices, and project documentation
- Provide graphic design, website design, funnel design, branding, and related services
- Review project briefs, brand assets, and materials supplied by you
- Process or manage payments
- Provide customer support
- Maintain business and transaction records
- Improve our website, services, and customer experience
- Prevent fraud, abuse, or security incidents
- Comply with legal and regulatory obligations
- Send marketing communications where you have provided consent or where otherwise permitted by law
4. Project Files and Client Materials
When you engage Luzent Studio, you may provide us with logos, photographs, copy, videos, branding materials, login information, business information, or other files required to complete your project.
We use these materials only as reasonably necessary to provide the services requested, communicate with you, maintain project records, and fulfil our contractual obligations.
You are responsible for ensuring that you have the necessary rights, licences, permissions, or consent to provide any content or personal information that you submit to us for use in your project.
5. Website and Funnel Projects
Where Luzent Studio is engaged to design or build a website, landing page, sales funnel, or other digital experience, we may temporarily require access to third-party accounts or platforms used by the client.
Access may include website builders, domain providers, hosting accounts, email marketing platforms, CRM systems, analytics services, or other tools necessary to complete the agreed scope of work.
Any account access provided to us will be used only for legitimate project-related purposes. Clients are encouraged to use secure access methods, grant only the permissions necessary for the project, and update or revoke access after project completion where appropriate.
6. Payments
Payments for Luzent Studio services may be processed through third-party payment processors, banks, invoicing platforms, or payment gateways.
We generally do not directly store complete credit card or debit card information when payment is processed by a third-party payment provider. Payment providers process your information according to their own privacy policies and security practices.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function correctly, remember preferences, understand website traffic, measure performance, and improve the visitor experience.
Some cookies may be placed by third-party services integrated with our website, such as analytics, embedded content, form providers, advertising services, or website functionality tools.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of our website function.
8. Analytics
We may use website analytics tools to understand how visitors interact with our website. These services may collect information such as your device, browser, IP address, pages viewed, approximate location, and interactions with the website.
Analytics information is primarily used to monitor website performance, understand visitor behaviour, and improve our services and marketing.
9. Third-Party Services
To operate our business and provide our services, we may use third-party service providers. Depending on the services you use, these may include:
- Website hosting and website-building platforms
- Cloud storage providers
- Email and communication services
- CRM and project management platforms
- Payment and invoicing providers
- Analytics providers
- Appointment or scheduling tools
- Form and lead-generation platforms
- Email marketing services
These providers may process personal information on our behalf or according to their own privacy policies. We encourage you to review the privacy policies of any third-party services you interact with.
10. When We May Share Information
We do not sell or rent your personal information.
We may share information where reasonably necessary with:
- Service providers that help us operate our business
- Contractors or collaborators assisting with your project
- Payment processors and financial institutions
- Hosting, software, and cloud service providers
- Professional advisers such as accountants or legal advisers
- Government agencies or authorities where disclosure is required by law
Where appropriate, we take reasonable steps to ensure that third parties handling information on our behalf use it only for the purposes for which it was provided.
11. Marketing Communications
If you choose to subscribe to updates, promotions, or marketing communications from Luzent Studio, we may use your contact information to send you relevant information about our services.
You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.
You may still receive essential communications relating to active projects, transactions, invoices, or enquiries even if you opt out of marketing messages.
12. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, enforce agreements, comply with legal obligations, or serve legitimate business purposes.
Project files and client materials may be retained for a reasonable period after project completion for record-keeping, revisions, backups, or future client requests. Files may eventually be deleted or archived at our discretion unless a longer retention period is required by law or agreed with the client.
13. Data Security
We take reasonable administrative, technical, and organisational measures to protect the information entrusted to us against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.
14. International Data Transfers
Some of the software platforms, cloud providers, contractors, or service providers we use may operate or store data in countries different from your own.
As a result, your personal information may be processed or stored outside your country of residence. Where required, we take reasonable steps to ensure appropriate safeguards are used when information is transferred internationally.
15. Your Privacy Rights
Depending on the privacy laws applicable to you, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent where processing is based on consent
- Object to or restrict certain types of processing
- Request a copy of certain information in a portable format where applicable
- Opt out of marketing communications
These rights may vary depending on your location and may be subject to certain legal exceptions.
To exercise a privacy right, please contact us using the details provided below. We may need to verify your identity before completing certain requests.
16. Children’s Privacy
Luzent Studio’s website and services are intended for businesses and individuals who are legally able to enter into service agreements. Our services are not directed toward children, and we do not knowingly collect personal information from children through our website.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
17. External Links
Our website may contain links to third-party websites, services, social media pages, or platforms. Luzent Studio is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last updated” date. We encourage you to review this page periodically.
19. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like us to update or delete personal information we hold about you, please contact Luzent Studio.
Luzent Studio
Email: hello@luzentstudio.com
Website: luzentstudio.com